XooKool Reviews

"Xookool.com" is an online retail store associated with the lifestyle industry. The prices for products on "Xookool.com" vary. For instance, the price for a One Shoulder Ruffle Printed Bikini Swimsuit and Sarong is $15.00 USD, down from $39.99 USD. A Color Block Gradient Cutout One Piece Swimsuit and Cover Up is priced at $13.12 USD, reduced from $34.99 USD. The XOOKOOL BAGS are on sale for $65.00 USD, originally priced at $120.00 USD. A Portable Multi-Cell Folding Anti-Pressure Large-Capacity Glasses Storage Case is available for $55.99 USD. The maximum price for products on the site is $188.99. It's important to note that prices may vary based on the product and ongoing sales or promotions.

"Xookool.com" is a well-known website associated with the Lifestyle industry. It offers a wide variety of women's clothing. Some of the popular products include dresses such as bodycon, maxi, midi, mini, floral, party, shirt, sequin, and work attire. In addition, the company offers tank tops, crop tops, shirts, blouses, and coats. The website also features a collection of swimsuits and sarongs. The products are available at various price points, with the maximum price being $188.99. The trust score of the website is 78.5, indicating that it is fairly reputable. However, it is always recommended to do a thorough check before making any purchases.

Xookool.com accepts payments via major credit cards and PayPal. Please ensure the order is correct before placing it as there are no order cancellations. Once an order is placed, it is handled very quickly. Any post-order changes should be communicated as soon as possible by emailing info@xookool.com. The refund policy lasts 10 days. If 10 days have passed since the receipt of the shipment, a refund cannot be offered. Shipping costs are non-refundable and the company is not responsible for return shipping costs. Items with no less than 40% discount or marked as Final Sale are not refundable. Black Friday Cyber Monday Sale items can only be refunded to store credits. To be eligible for a return, the item must be unused and in the same condition that it was received in. It must also be in the original packaging. Swimsuits are not allowed to be returned due to hygiene reasons. Once a return is received and inspected, a full refund will be applied to the original payment method, within a certain amount of days. Items must arrive within 30 days after receiving the approval refund email. When an item that was part of a BOGO sale is returned, the system returns a percentage of the retail price depending on the total amount of the discount. Exchanges are not offered. If a different item is desired, the returns process for a refund must be followed and the new item repurchased. If the item was marked as a gift when purchased and shipped directly to the recipient, a gift credit for the value of the return will be received. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the recipient later, a refund will be sent to the gift giver.

The return policy of Xookool.com lasts for 10 days. If 10 days have passed since the receipt of the shipment, a refund cannot be offered. The company is not responsible for return shipping costs, and shipping costs are non-refundable. It is important to contact the company before returning any items. Items with a discount of no less than 40% or marked as Final Sale are not refundable. Black Friday Cyber Monday Sale items can only be refunded to store credits. To be eligible for a return, the item must be unused and in the same condition that it was received. It must also be in the original packaging. Swimsuits are not allowed to be returned due to hygiene reasons.

For refunds, once the return is received and inspected, an email notification will be sent. If the refund is approved, it will be processed according to the resolution chosen. A full refund will be applied to the original payment method, within a certain amount of days. Items must arrive within 30 days after the approval refund email is received.

When an item that was part of a BOGO sale is returned, the system returns a percentage of the retail price depending on the total amount of the discount. For example, in a 'Buy two get one free' sale, a 27.3% discount will apply to each item when they are refunded. In a 'Buy one get one 40% off' sale, a 14.7% discount will apply to each item when they are refunded.

Exchanges are not offered. If a different item is desired, the returns process for a refund must be followed and the new item repurchased.

If the item was marked as a gift when purchased and shipped directly to the customer, a gift credit for the value of the return will be received. Once the returned item is received, a gift certificate will be mailed. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the customer later, a refund will be sent to the gift giver.

Unfortunately, there is no specific information available about the shipping policy of Xookool.com. However, it is mentioned that the company offers compensation if the shipping is beyond the timeframe stated in the shipping policy. Additionally, all products may be returned within 30 days (from the date the items are received) of delivery for exchange or refund.

For any further inquiries or to complete returns, an email can be sent to info@xookool.com. The company endeavors to respond to emails within 24 hours excluding weekends and public holidays.

Based on the information available, Xookool.com has a 1/5 average rating from 9 customer reviews. There have been 26 complaints closed in the last 3 years, with 6 of those complaints closed in the last 12 months. Some customers appreciate the wide variety of sizes, good quality, and affordable prices. They also value the quick customer support. However, there are complaints about long order processing times and poor customer service with unanswered calls and emails, leading to dissatisfaction. The trust score of the website is 78.5, which is considered fairly high. Despite this, some customers feel they have been scammed, as they have not received their orders. Please note that this information is subject to change and it's always a good idea to check the most recent reviews and ratings.